I have seen very few companies that believe in innovation the way Securus Technologies does. This is because most companies are happy with the kind of success they have received. Now they would like to sit back and enjoy. But Securus Technologies thinks differently. They do not sit on their laurels.
There are few companies that believe in looking after their clients on a regular basis. And Securus Technologies is one of them. They know that things are changing constantly. They know that inmates and criminals are getting smarter and more technology savvy by the day. Hence prison and jail officials need to keep pace. This is not an option but a necessity. Hence companies like Securus Technologies are always coming out with innovative products and added features that can help the jail officials to keep their facilities safe.
In fact, Securus Technologies is the only company I have come across that has extended an open invitation to its existing customers as well as the prospective ones. They can visit their Technology Center and look at the latest gadgets and services being provided by them. This Technology Center is located in Texas.
This is one way the company looks for feedback from its customers. I have seen them asking their customers what more they want and the improvements they would like to see in their existing products. I have seen a lot of these suggestions pouring in from jail authorities through emails, formal letters, and even personal visits. The company takes all these suggestions really seriously. They incorporate all these suggestions into their products. This is the reason why so many letters of appreciation are pouring in daily for them.
It is not easy to solve cases. Any help is welcome here. This is why Securus Technologies is considered a big asset by all.