Securus Technologies is a company that stands out in the field of communication services, in particular with those that are given to inmates in various prisons across the country. Securus Technologies has played a vital role in transforming the way the judicial system works in the country and has worked to help them monitor all the calls that are made by the inmates in the prisons that the company has been tied up with.
Securus has been a boon to the country, as it has helped with the upkeep of incarceration facilities, and by giving the judicial system the information that they need to ensure the safety of the people living in the country. By monitoring criminal activity, the company has contributed to reducing the total number of crimes that happen inside prisons, and those which are streamlined by people and their associations living on the outside.
But it isn’t just the people of the country who the company tries to benefit. Since their primary consumer market is the people who are in these prisons, the company aims to give them the highest quality of communications help, so that they can have better means to communicate with their friends and families on the outside. The list of services that Securus Technologies provides is incredibly expansive, spanning over numerous arrays of communication. Right from voice calling to video and skype calls, the company aims at helping these people so that they can stay in touch with the outside world, all while being monitored for their safety.
Today, the company offers its services to not just incarceration facilities inside the United States, but in Canada as well. The company emerged to be one of the biggest in its sector after it underwent a massive merge with the other top communications provider in the country.
I work in a very crowded and busy prison where you have to be on your game all the time or you could be injured or never go home to see your family again. There are many inmates who hate authority figures, and if given the chance, will lash out and cause serious bodily hard. These inmates have nothing but time to plan their moves and to look for opportunities to come after officers, so we can not relax or lose focus for even one second.
There have been numerous attacks on officers this year already, so we have been making an extra effort to combat the problem. To keep any types of weapons from getting into the hands of the inmates, we have been stepping up our efforts at the visitor center. This is where inmates and visitors interact, and all sorts of contraband can exchange hands. Despite us posting that visitors risk jail time if caught, things still get into the hands of our inmates.
When Securus Technologies placed a new call monitoring system for the inmates in the prison, we discovered we had a new resource in our efforts to make the prison safer. Securus Technologies CEO Rick Smith says his Dallas-based company has over 2,600 systems in jails around the country, and his team is committed to making our world that much safer. The new call system is going to do what we have not had the luxury of doing all these years. Instead of us working harder to get the results, now the software is going to do the work of several officers and allow us to put resources in other areas of the prison to tighten things up.
Once we learned how the LBS system worked, we got right to work and discovered a number of disturbing things. We found where inmates were hiding weapons in the yard right at the fence line. On another call we discovered inmates talking about how visitors can bring weapons in without being detected. There was one disturbing call where top-ranking gang members in jail were ordering crimes throughout the city to their gang soldiers. Now we have the ability to be able to get in position to intercept orders like that.
Each time we get a lead using the monitoring system, we dispatch a team to take care of it. Our jail is that much safer as a result. If we discover inmates talking about how they got or how they are getting drugs into the jail, now we act before they can even get the satisfaction of having pulled one over on us. The result we are hoping here is to completely eliminate contraband from getting to those inmates.
I have seen very few companies that believe in innovation the way Securus Technologies does. This is because most companies are happy with the kind of success they have received. Now they would like to sit back and enjoy. But Securus Technologies thinks differently. They do not sit on their laurels.
There are few companies that believe in looking after their clients on a regular basis. And Securus Technologies is one of them. They know that things are changing constantly. They know that inmates and criminals are getting smarter and more technology savvy by the day. Hence prison and jail officials need to keep pace. This is not an option but a necessity. Hence companies like Securus Technologies are always coming out with innovative products and added features that can help the jail officials to keep their facilities safe.
In fact, Securus Technologies is the only company I have come across that has extended an open invitation to its existing customers as well as the prospective ones. They can visit their Technology Center and look at the latest gadgets and services being provided by them. This Technology Center is located in Texas.
This is one way the company looks for feedback from its customers. I have seen them asking their customers what more they want and the improvements they would like to see in their existing products. I have seen a lot of these suggestions pouring in from jail authorities through emails, formal letters, and even personal visits. The company takes all these suggestions really seriously. They incorporate all these suggestions into their products. This is the reason why so many letters of appreciation are pouring in daily for them.
It is not easy to solve cases. Any help is welcome here. This is why Securus Technologies is considered a big asset by all.